MBt
Ms. Bobani thabisalbobani
1 reviews | Active since Nov 2022
07 Mar 2023, 10:23
Bad customer service from momentum insurance
Their service is pathetic, I logged a claim Friday the 27th they sent people for assessment and they came Monday the 2nd March. I didn't get the feedback ended up calling Thursday and Friday just to find out if they'll fix the gate or not. Chantel Masilela was the one handling my case and she only called today after I reversed my premium yesterday. Today is the 7th the claim was logged on the 27th and that's the feedback that I'm talking about that im receiving. Customer service is pathetic
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Momentum Insure's replyOfficial
07 Mar 2023, 11:05Good morning Ms. Bobani.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
Momentum Insure's reply07 Mar 2023, 11:05
Official
Good morning Ms. Bobani.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda