BAD CUSTOMER SERVICE

My name is Godfrey Mvullani : contact *** BAD SERVICE AT MOMENTUM INSURANCE HOUSE HOLD ,

I am very disappointed with kind of service i'm experiencing with momentum currently , i have submitted claim 3 weeks ago and there's back and forth with claim , Firstly i was requested to get quotes and send them in of which i did and a lady from momentum called me on the 17th of november 2022 asking about the claim and that she will process claims , the following day i called in on the 18th of november 2022 wanting to find out how far with my claim , and to my surprise Lady by the name of Lucinda told me that she requested an accessor to come and access the very same items they requested me to get company and send them damage report: This is really bad service i have ever came across why would momentum ask me to find a company to do damage reports whereby they can do it themselves and give service ????? now it's 3 weeks without TV WHAT A BAD SERVICE , AND LUCINDA DOES NOT CARE EVEN WHEN SHE SPOKE TO ME IT WAS OUT OF LINE .

PLEASE ASSIST ME