BC
Brian C
1 reviews | Active since Mar 2009
10 Jan 2023, 08:34
Bad customer service and full of excuses
I have been with Alexander Forbes for the last 10 years and I having nothing but great reviews. Ever since we were moved to Momentum insure, the services has gone down by the day and as I write, I believe it has reached ROTTEN STATUS. My advise to anyone considering Momentum, please do yourself a favour and find other insurer, you only come here if desperate. I logged a geyser problem with them on the 20th of December, to date we are still going back and forth which is SO FRUSTRATING. Can you imagine if this was a building structure claim taking so long, we would be staying as destitute. PLEASE RECONSIDER if you haven't yet signed
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Momentum Insure's replyOfficial
10 Jan 2023, 08:46Good morning Brian.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Kind regards
Brenda
Momentum Insure's reply10 Jan 2023, 08:46
Official
Good morning Brian.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Kind regards
Brenda