Bad customer service

On or about 23 February 2024, I called Momentum: claims department and I was assisted by Lerato Komako for my first claim. I then complained to her about my other claim whereby I was not satisfied with the previous service provider that was assigned to my house. She then registered the claim and an assessor from Digital Solutions assisted me. This was the last time I heard from Lerato and I have forwarded her three emails requesting an update about my claim for my bathroom. Ms Komako has up to date not bothered to even respond to my emails. I have been a loyal customer for Momentum since August 2019 however with the level of customer service and support I am receiving now, same is pathetic and unacceptable. I pay a premium of over R6K a month and for me to be ignored like this I am taking serious offense.