Bad customer service

Item: Momentum Insure
Rating: 1
Author: Zodwa N

I updated my banking details this month and I was debited from the new account on the 25th however I received a message from Alexander Forbes saying that "the attempt to debit my account was unsuccessful" but the debit order went through from my new account. Honestly I am confused.

Helpful (0)

Replies (3)

Momentum Insure's replyOfficial

31 Aug 2018, 07:24

Dear Zoe123

Thank you for taking the time to advise us of the service that you experienced.

We hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Client Services

Momentum Insure's reply31 Aug 2018, 07:24

Official

Dear Zoe123

Thank you for taking the time to advise us of the service that you experienced.

We hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Client Services

Zodwa N's updateReviewer Update

04 Sept 2018, 07:12

Still no response from Alexander Forbes since the 31st of August.

Zodwa N's update04 Sept 2018, 07:12

Reviewer Update

Still no response from Alexander Forbes since the 31st of August.

Zodwa N's updateReviewer Update

04 Sept 2018, 11:03

Alexander Forbes confirmed that the payment was received. Thank you for the feedback.

Zodwa N's update04 Sept 2018, 11:03

Reviewer Update

Alexander Forbes confirmed that the payment was received. Thank you for the feedback.