Bad communication

Item: Momentum Insure
Rating: 2
Author: Donald J

Recently my premium increased by R700 and I was not informed by Momentum. Then I contacted one of there consultants and she told me that I have claimed 9 times in the last 3 years and they can actually kick me out. I feel very sad about the service I received lately and feel like changing my insurer.

Helpful (0)

Replies (4)

Momentum Insure's replyOfficial

05 Jul 2023, 15:05

Good afternoon Donald.
Thank you for bringing your concerns to our attention. We have escalated this matter to a team manager to contact you.
Kind regards
Qhakazile

Momentum Insure's reply05 Jul 2023, 15:05

Official

Good afternoon Donald.
Thank you for bringing your concerns to our attention. We have escalated this matter to a team manager to contact you.
Kind regards
Qhakazile

Donald J's updateReviewer Update

06 Jul 2023, 09:06

Thank you

Donald J's update06 Jul 2023, 09:06

Reviewer Update

Thank you

Donald J's updateReviewer Update

06 Jul 2023, 09:23

Thank you Kyle Pienaar for resolving my issue and for being so professional and clued up with the business at hand. I am very happy and appreciate your efforts.

Donald J's update06 Jul 2023, 09:23

Reviewer Update

Thank you Kyle Pienaar for resolving my issue and for being so professional and clued up with the business at hand. I am very happy and appreciate your efforts.

Momentum Insure's replyOfficial

11 Jul 2023, 15:26

Hi Donald.
We are happy to hear that you have been assisted.
Kind regards
Qhakazile

Momentum Insure's reply11 Jul 2023, 15:26

Official

Hi Donald.
We are happy to hear that you have been assisted.
Kind regards
Qhakazile