BAD CLAIM SERVICE

I am currently insured with Momentum for Personal and Commercial cover the only reason I decided to take the commercial covers was because of the short term (personal lines) consultant that assisted me when I took cover. I submitted my claim in November 2023 thus far I'm being given a run around by Mukovhe Netshifume who has timeously ignored my calls, I had to call him from a different number for to reach him and even after that call there hasn't been no resolution. I then asked the lady who referred me Momentum to please reach out to Mukovhe who was very rude towards the lady. This guy has no telephone etiquette and does not represent TCF. I don't even know where to go when the gentleman I have been assigned with to assist me continuously ignores my calls and doesn't provide no feedback. Its nightmare being with Momentum when every month money is taken successfully and yet when you need help one is given a run around.