1 reviews | Active since Nov 2014
Bad Christmas
Good day My fridge broke 2 days before Christmas and in a panic I call my insurance company to see how they can help me. Very stressed about all my Christmas food and my groceries I bought 2 days before on the 21st of December. The guy Phashe Calvin Bapela was very friendly and trying to be helpful. But according to him they couldn't send someone out to my house to check the fridge and suggested I get quotes from my side and they will then pay the amount into my account to pay for the repairs. He said he will phone me back in 30 minutes. I phoned everywhere and begged people to quote me on repairs 2 days before Christmas although most of the companies close over Christmas. Finally after I wasted a lot money on all my call I found someone. I was so relieved and couldn't wait to tell Calvin Bapela. But he never called back. Now it is 6 days later, plenty of food thrown in the Bin that was wasted now because of the fridge not freezing my meat. I send about 4 emails already, tried to call a few times but all for nothing. Still waiting and in the worst possible time of the year to have problems with a fridge and my insurance is non existent.
Thank you for bringing this to our attention, we do apologize for the lack of service and any inconvenience caused to you.
Please give us an opportunity to look into this and we will be in touch to address your concerns.
Brenda
Thank you for bringing this to our attention, we do apologize for the lack of service and any inconvenience caused to you.
Please give us an opportunity to look into this and we will be in touch to address your concerns.
Brenda
After another couple of days still no service provided. On the 2nd of January I phoned 3 times again. After the lady I spoke to asked Calvin to call me back twice he eventually called and told me he will send a service provider out and be in touch with me during the day. Never heard from him again. Today on the 3rd I phoned twice again and spoke to another lady. According to her Calvin never contacted a service provider and did not do anything on my claim. She looked into it and called me back to say she send an email to some Cape Refrigerators or something and they will call me to make an appointment. Still nothing. I'm going through a very difficult time without my freezer in this heat we currently have. I was always very happy with Momentum Insure but after everything they are putting me through now I will be looking into getting a different insurance company and I will make this reviews public on all my social media platforms. And I will mention Calvin's name everywhere and make sure everyone I know will be aware of the bad service you get from Momentum Insure and if they are a customer I will convince them to leave Momentum. They take your money every month but as soon as you need the service you pay so much for th n they are non existent.
After another couple of days still no service provided. On the 2nd of January I phoned 3 times again. After the lady I spoke to asked Calvin to call me back twice he eventually called and told me he will send a service provider out and be in touch with me during the day. Never heard from him again. Today on the 3rd I phoned twice again and spoke to another lady. According to her Calvin never contacted a service provider and did not do anything on my claim. She looked into it and called me back to say she send an email to some Cape Refrigerators or something and they will call me to make an appointment. Still nothing. I'm going through a very difficult time without my freezer in this heat we currently have. I was always very happy with Momentum Insure but after everything they are putting me through now I will be looking into getting a different insurance company and I will make this reviews public on all my social media platforms. And I will mention Calvin's name everywhere and make sure everyone I know will be aware of the bad service you get from Momentum Insure and if they are a customer I will convince them to leave Momentum. They take your money every month but as soon as you need the service you pay so much for th n they are non existent.