Bad bad service, momentum claim department

Following is the email that I send after a month of not being assisted, I’m really experiencing a bad service.

I am humbly requesting you to help with my claim as I seem not to be able to get hold of Bridget Leballo when I contact her via phone she is always unavailable, she also does not respond to all the emails since the claim was handed over to her,

Please advice as this claim was logged on the 13th of February it is more than a month and we still don't know what is going on except that my car has been written off,

Please advise on how long should I wait, with no communication from the person who is working on my claim.

Still I haven’t got any feedback even after sending that email to the supervisor…