Bad Bad Bad Service Momentum Insuer (Refiloe Tsie))

I have been with momentum for almost 3 yrs and have been faithful to my commitment, ************ trait was detected when I hit a pothole at night, it was the first time I had to call my insurer for assistance. I was told that undrivable insurer consultant will call me the following day as my car was towed to the nearest panelbeater that night.

On the 24/11/2022 I have called in and was told that the consultant will call me the following day, no one called me, I then called again on the 25/11/2022 and after waiting for some time, I eventually spoke to Refiloe Tsie, I have explained to her the bad experience I had and she promised me that she will keep me posted through the process.

Unfortunately Refiloe Tsie is the worst consultant momentum ever had because she did not keep her promise, customer journey has been broken and I am wondering how many customers had to deal with her pathetic service, she does not belong in this Industry and must not work with people, she does not value her customers. Emails were sent back and forth by myself to her and even the panelbeater saying that they are closing and they authorization, even when I was calling her colleagues sent escalation emails pending for her feedback and none has been rep**** by her.

No one answered till I bought airtime and after 2hours waiting on the line, I spoke to Stacey who promised me that she will help, she discovered that the car was at the wrong panelbeater that is not within the list, eventually the car was towed to Karstan Panelbeaters and today I am still waiting for my car , if I knew that momentum is like this, I wouldn't really have left outsurance.

Today is the 7 Jan 2023 and I did not receive any call from Refiloe or anyone to follow up with my problem, I have already returned the rental car and I don't have the car, worst of all, the damages is R9 000.00 and I have to pay the access of R3960, how does it work momentum Team?

On top of that you have partned with Avis that is ******** customers money for no apparent reason and they have never stopped debiting my account for no reason rather than *****ing and having doddy business even after so many bad Avis reviews you are still doing business with them.

I have just referred my brother to join momentum Insurer and I regret. So within a short period of time I have already suffered great financial loss of which could have been prevented if I dealt with insurance company that had interests of their clients at ❤️.