Bad bad and horrible service received.

Been with Momentum for the longest time. I have 4 policies with them namely health, 2 business policies and 1 personal policy.

My driver had a fatal accident on the 2nd of November 2024. Reported the accident on the 4th. Been calling momentum from the 8 to go and tow the car from the police station. I am so angry at the way they communicated with. It seems no one cared 3 weeks later after fighting with them the car was towed yesterday on the 2nd of December. Mind you this is a business car and right now I don’t even know what to do.

As if that was not enough received a letter of increase for all my policies yesterday and boom 24% increase in my premiums which includes the car that was in an accident wow😡😡. And they have deducted the premium. Why did the increase letter not send to me a month before? So that I can renegotiate and also prepare for such a huge increase. I am lost of words on the bad service I have received so far. Can someone explain this please