Bad attitude from consultant

I called momentum insurance to activate a quotation and add on a laptop to my insurance. The agent i spoke to experienced system problems. This is always the case with momentum whenever i have interaction with them they experience these issues and they must always call me back. I have been with momentum for over 1 years already and ever since i joined i have been having the same issue. I dont understand how long does it take to get over the \teething"phase of a new system. Over and above that the consultants have attitude. I told Zempilo i expect a call back and he asked me why am I threteting him. Its not a threat at all these forums and platforms are here for such. I am moving from johannesburg to mokopane which is a much lower risk area so I dont understand why my premiums are going up? I called around as I work for insurance company at present and I got a cheaper quotes at other insurance companies. I asked for dicount and again the attitude came\""well mam I cannot say why the policy is going up that is for our acturies to decide\"" was his words. High premiums and bad attitude. My hand is being forced and I am cancelling my policy next week after my relcation and settling in. """