Bad and unprofessional service received from Moment/Alexander Forbes Insurance

Bad, bad and unprofessional service by Momentum/Alexander forbes. In June 2020, I call out for service to claim for the damage of Microwave, Washing Machine (were assessed outside our house and they drove away with our goods and never return them, till to date is Jan 2021), cellphone and motorgate due to the inhouse electric box burned to ashes. As a result of the damages I claimed for cover, and Momentum told me that they will only cover for cellphone and motorgate. Others are wear and tear, my worry is that the insurance has kept my stuff in their stores for so long. I claim penalty fee and charge them with theft and also for keeping my stuff for 7 months in their stores. ***