NG
Nomfundo G
1 reviews | Active since Jan 2015
07 Sept 2023, 11:42
Bad and Shocking Service
I would like to express my disappointment at the service I have received from momentum. It's been 2 months since I have submitted a claim and I have submitted all the requested documents. I was told that the reason it's not finalized they can't get hold of the one witness. Due to this delay I had to close my business, at the same time the premiums are going off every month and this is the kind of service I get. I'm not happy with the way this has been handled and the way I have been treated. I would like to request for your urgent intervention to get this resolved.
Helpful (0)
Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
07 Sept 2023, 11:52Good morning Nomfundo.
We are sorry to hear that you are not getting satisfactory results on your claim. We will contact you shortly to assist.
Kind regards
Qhakazile
We are sorry to hear that you are not getting satisfactory results on your claim. We will contact you shortly to assist.
Kind regards
Qhakazile
Momentum Insure's reply07 Sept 2023, 11:52
Official
Good morning Nomfundo.
We are sorry to hear that you are not getting satisfactory results on your claim. We will contact you shortly to assist.
Kind regards
Qhakazile
We are sorry to hear that you are not getting satisfactory results on your claim. We will contact you shortly to assist.
Kind regards
Qhakazile
NG
Nomfundo G's updateReviewer Update
18 Sept 2023, 15:58Good Day , I would like to that you for your swift response to my complain , i received call the following day and my claim was approved same day. I appreciate your commitment to good customer service. I was to appeal to you and speak to your investigators , their job is not to intimidate or get personal with people when it comes to claiming for what you have been paying for. The saying that says people will forget what you did but will never forget how you made them feel is true. At this point I'm not sure if I still want to continue with the policy as incidents do happen and I will have to deal with the same person again, as seemingly He's the only investigator in our area.
However, thank you for your swift response.
However, thank you for your swift response.
NG
Nomfundo G's update18 Sept 2023, 15:58
Reviewer Update
Good Day , I would like to that you for your swift response to my complain , i received call the following day and my claim was approved same day. I appreciate your commitment to good customer service. I was to appeal to you and speak to your investigators , their job is not to intimidate or get personal with people when it comes to claiming for what you have been paying for. The saying that says people will forget what you did but will never forget how you made them feel is true. At this point I'm not sure if I still want to continue with the policy as incidents do happen and I will have to deal with the same person again, as seemingly He's the only investigator in our area.
However, thank you for your swift response.
However, thank you for your swift response.
Momentum Insure's replyOfficial
27 Sept 2023, 08:29Good morning Nomfundo.
Thank you for the feedback. Our aim is to be there for you in time of need. We are sorry to hear that you felt intimated, we have informed the team manager regarding the concerns raised.
Have a good day.
Kind regards
Qhakazile
Thank you for the feedback. Our aim is to be there for you in time of need. We are sorry to hear that you felt intimated, we have informed the team manager regarding the concerns raised.
Have a good day.
Kind regards
Qhakazile
Momentum Insure's reply27 Sept 2023, 08:29
Official
Good morning Nomfundo.
Thank you for the feedback. Our aim is to be there for you in time of need. We are sorry to hear that you felt intimated, we have informed the team manager regarding the concerns raised.
Have a good day.
Kind regards
Qhakazile
Thank you for the feedback. Our aim is to be there for you in time of need. We are sorry to hear that you felt intimated, we have informed the team manager regarding the concerns raised.
Have a good day.
Kind regards
Qhakazile