Awaiting response. Terrible service

I had hail damage last year with my bakkie. My spare car was standing for 5 years and needed to get it fixed. I have been speaking to Momentum advising them that I live on a plot and I will need to fix my car first before I can bring my bakkie to be repaired. I must be honest they were understanding and meant a lot to me that they were ok with the situation and also my Mom lives in a home and I needed to be mobile at all times. I have been in contact with them advising about the progress of my vehicle. I have been dealing with one of the consultants advising that I will take my car to the panel beaters. I received a quote from a panelbeater in Bedfordview and assumed that that is where I need to now take my car. I wasn't told that that isn't the panel beater and that I should take it to the one where it was assessed. I then made arrangements with my Pastors wife to meet me at the panelbeaters in Bedfordview. What puts the cherrie on the top for me, I wasted diesel including my Pastors wife, her time and mine was wasted. The consultant I have been deling with that has been giving me feedback etc is on training this week and asked one of the others guys to assist, but the guy he asked I want no dealing with because he sent me the quote and didn't explain it is only a quote. By the way when I got to the panelbeater in Bedfordview the assessor mentioned that I must take my vehicle to the place where i had my vehicle assesses. Not one of my emails did they mention that is where I must take. The one consultant that I was dealing with and is happy is on leave sent a message and asked one to assist but until now still no call no email and nada. Is this service? No it isnt I am quite livid because this wasted my time petrol and the inconvenience is a NO No for me. I didnt want to send this message yesterday needed to calm down but no call. Only one employee advising that he is on training and asked someone else to assist, but to NO avail. I am livid and disgusting with no response anything not even a mail from a Supervisor or Manager. I want this to be sorted please