Awaiting payout of insurance

<div>I am Mrs Adams J claim number 502252MS I was in a car accident November 2023 I was told by Momentum car insurance that my car was a right off all nessary papers was forward to them since that time I send contious emails I the beginning the respond to my emails but for the pass years the just ignore my emails On top of it all Momentum keep on deduct money from my banking account of 7 months they even don't want to return that money if there is any body that can help please respond Mrs J Adams</div>