AVOIDING ME AND *********** SERVICE

I RECENTLY HAD A CLAIM WITH AFI FOR A MOTOR VEHICLE WHICH WAS INVOLVED IN AN ACCIDENT. THE CLAIM WAS ALLOCATED TO OSCAR MATSEKE WHOM HAS BEEN VERY *********** FROM THE BEGIN, I WAS GIVEN A COURTESY VEHICLE FROM AVIS WHICH I HAD TO PAY R1 200.00 UPRONT WITH UNLIMITED KM AND I WOULD GET THE AMOUNT BACK UPON RETURN OF THE VEHICLE PROVIDED THE WAS NOTHING WRONG WITH THE CAR. THE DAY I WENT TO THE PICK UP MY CAR AT THE PENAL BEATERS I WAS ADVISED BY OSCAR TO DROP OFF THE COURTESY VEHICLE BY THE PENAL BEATERS AND AVIS WILL FETCH IT THERE. FEW DAYS LATER I GET DEBITED BY AVIS AND YET THEY HAVE NOT RETURNED BACK MY R1 200.00. I REPORTED THIS MATTER WITH OSCAR BY EMAIL FOR ALMOST A MONTH NOW I SEND EMAIL WEEKLY YET OSCAR AVOIDS RESPONDING TO MY EMAILS AND WHEN I CALL HIM HE NEVER TAKES MY CALLS AND WHEN I LEAVE HIM MESSAGES HE NEVER GETS BACK TO ME. I AM NOT HAPPY AND I HAVE LOST MY CONFIDENCE IN AFI . OSCAR HAS SHOWN ME A GREAT LEVEL OF ARROGANCE AND DISRESPECT. HE DOES NOT CAR HOW THIS MATTER AFFECTS ME . ITS BEEN 4MONTHS SINCE MY CLAIM HAS BEEN ALLOCATED TO OSCAR YET I HAVE BEEN FRAUSTRATED FROM THE BEGINNING.