Atrocious Customer Service and False Quotes

I was involved in car accident earlier this year, on a Friday evening. A bus drove into me from the drivers side.<br> First off, my policy schedule was posted to me, but because I had changed jobs, I had no access to check if it was ever emailed. So I called the call center, who could not help me because no-one in that department works on a Sat. Luckily I had a copy of the quote on email stating \Car hire is included as an automatic benefit