Atrocious customer service!!!

I chose momentum based on their Hello Peter score and the positive reviews, but sadly I have not had a positive experience. Total disaster, lack of accountability, lack of communication with their customer! I was in an accident on 8th of September, my car was towed away because the radiator was damaged. I reported the accident on the Saturday morning, spoke to Bridget Leballo, everything up to that point went smoothly, she said that it will take 3-5 working days to assess and approve/decline the claim. By the following Thursday I emailed to follow up, no response. Then I called them on the Friday morning, I was told that they have received the assessors report, my claim was with her manager for approval and that I will have an answer by COB. By 16h20 Bridget called to confirm information, I called her back within 5 min, she had already logged off and wasn't available. I emailed her the information she needed. I called again on the Monday, the Tuesday and was told Bridget was off, by the Wednesday I spoke to a manager and my claim was handed over to Ethan Cameron. My claim was only finally approved on the 26th of September, only then could the panelbeater order the parts and start the repairs. My policy includes car rental for 30 days. The rental car had to be returned by the 10th of October. Ethan said if their is a delay on their side thet will compensate in terms of the rental, when my claim was approved, I asked him about it, he said he would log it and let me know. I never heard back from him. I followed up again before the rental was due. He never logged the rental car issue, eventually they approved 6 days extension, it was a 6 workday delay that fell over 2 weekends and a public holiday, so by my calculations they owe me 11 days of rental. 6days was approved, I just received an email saying 6 days have been approved, when I rep**** to query whether 6 working days and the date of the return. No answer. I called, left messages, sent emails to ask for confirmation as the rental company was unaware of the extension. I was told Ethan was unaivalable. Luckily Fortune could assist, the extension email was sent to the wrong rental car company. She confirmed that the 6days extension doesn't make sense to her and again escalated it to the line manager to extend. By Friday I have received no feedback. I had to return the rental today. I emailed this morning again and still have had no response... I am a single mother ot 3yr old twins, without a car untill my car is finally repaired (which hoepfully will be before the end of the week). I am really disappointed by the lack of communication and general poor customer service. I would not recommend Momentum Insure to anyone.