At Alexander Forbes it’s not about the client

Oh oh holy ****. Last year September I received a quotation, my car and house insurance is going up.I declined the quotation requested for car’s only insurance, which I accepted. Unfortunately they consultant didn’t forward me the acknowledgment letters but the next deduction in November is for the quote I agreed on. Then in December and January 15 th the deducted the premiums for the quote I rejected. I call my consultant as to what is going on as this not we agreed on, she gave another quotation that I accepted, she apologized for not sending through the acknowledgment documents. I finally signed the new acknowledgment documents, then boom 02/02/2020 another debit order from Alexander Forbes??? I mean I made it clear that I wanna be debited on 16th which already went off. How *********** are these people who deal with debit orders? Till today I still don’t have an answer if I will get my refund for being over debited because of some costly and intentional blunders.