Astonishing yet polite service

Little was done, escalation unanswered since July. <br> Following a burst geyser flooding the ceiling and damaging kitchen units in February 2014, the geyser was replaced with a cheaper unit, then kitchen units left to rot and sagging ceiling and gaping hole made by plumbers unattended. This remains so after 22 months, despite many mails and telephone conversations with Ramonica, Jason etc. <br> <br> 16 June, 2014 15:35 Jason wrote: <br> \I am sorry for the inconvenience caused by the lack of service you have received.<br> There seems to have been some serious miscommunications between ourselves and our service providers which has left yourself in the lurch.<br> Firstly please allow me to apologise for the above