Assist

I phoned on the 14th of June for assistance as my garage door wouldn't open. The lady answering the phone was absolutely clueless, and wanted to send an electrician, after I explained it won't solve the problem, we need someone who deals with electric garage doors. I've queried my cover for this incident, which I paid for myself to get out of my garage, yet AF is yet to respond on this query and whether a portion of it will be covered by the assist services on my policy. My portfolio manager just sends it onto assist for feedback, and if they answer on the incorrect query, they just ignore me. The assist services I receive from AF and their service provider will eventually be the cancellation reason for my policy.