*********** Assessors contracted by Momentum

I have a 7 year old Bosch Dishwasher. On 7 September, there was a power outage while the dishwasher was operating. Thereafter, it failed to complete its cycle and got stuck right before the draining phase. Or rather, it fails to drain about 50% of the time. There is no blockage of pipes. There is no issue with the pump, seeing that it still works half the time. Today, they sent the most *********** assessor to my premises. His assistant did not know where to put the cloth to catch the water from the disconnected pipe at the back. He then listed that the washer had "missing parts" because he failed to look on the drying rack on top of the machine, where the filter was lying, which I had washed prior to his inspection, to allow him access to a spotless and clean dishwasher. Goodness. Where does Momentum find these people? If he is as blind as a bat, and perceives the components to be "missing", then why does he not just ASK me about the alleged "missing parts"??

I have always been pleased with the way Momentum handled claims and queries. But this is leaving a bad taste in my mouth.

So, to get back to the issue: if it is not the PC Board, a blocked pipe, or a pump, then what IS it? Why am I being made to feel like a ********, when I have surge cover, pay this insurer more than R40,000 per year and submit claims of less than R10,000 a year?? The assessor was standing IN my house and could not ASK me: where is the filter? Instead, he listed it on his report, as the reason for the machine not working. What is going on here?