*********** Assessor used to Assess Claim with no other option.

All of my belongings have been insured by Momentum for over 10 years. I have been a loyal client of theirs for a long time and haven't skipped a premium ever. My laptop that has been insured with Momentum for a few years fell and is not working properly since the 14th of February 2024. I took it to my IT guy who ran all sorts of diagnostics on it and then told me that something inside must have been damaged when it fell. He said that it is very difficult to pinpoint it and he thinks it is the motherboard and it can’t be fixed. I then registered a claim with Momentum Insure. Momentum told me that I cannot submit a damage report from my IT guy and no none except their appointed assessor can assess it and do a damage report. They only use Silvex (Pty) Ltd. Silvex called me on the 18th and made an appointment to assess the laptop on the 19th of February 2025. The person they sent to do the assessment told me he doesn't know anything about computers, and he just took a picture of the laptop and told me they will assess it from the picture. He said he need to confirm that the laptop exists. I called Momentum on the 24th to follow up on the claim then they told me that Silvex submitted a damage report to Momentum stating that there is nothing wrong with my laptop and Momentum rejected the claim based on this. I had a long discussion with Momentum regarding this service and they said that I can take it to Silvex to have it re-assessed. I tried everything in my power to contact them but none of their numbers are working. I drove to their offices that doesn't exist. It took me the whole of Tuesday, 25th of February to deliver the laptop to them. Only after consulting with Momentum for hours one of Silvex’s employees met me on the side of the road. She gave me her so-called private number and promised she will be in contact. She took the laptop and told me that if a laptop falls the screen must be broken or die machine must burst or crack open for them to state it is damaged. The fact that it is not working weren’t factored into the writing or their report. I told her that seeing that they say there is nothing wrong with it they must then fix it. She took it and told me they will write a new report. I haven't been able to get in contact with them since and it has been two days. I have been without a laptop in a proper working condition for nearly two weeks and it seems that nether Momentum Insure nor Silvex cares. Well done, Momentum! I can see that you truly value me as a loyal client...