BG
Bertus G

1 reviews | Active since Apr 2025

06 Mar 2025, 07:51

As a commited safe driver, I appreciate the rewards and therefore focus on my daily driving

As a commited safe driver, I appreciate the rewards and therefore focus on my daily driving. I experienced a issue with the rating of recent trips and reached out to them. Layla Morris were the one who assisted me and dealt with, rectifying the issue promptly.

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Replies (4)
Momentum Insure
Momentum Insure's reply06 Mar 2025, 10:03
Official
Good morning Bertus.
Thank you so much for your kind words! I'm really glad to hear that Layla Morris was able to assist you and resolve the issue with your trips. 
Kind regards
Qhakazile
BG
Bertus G's update24 Jun 2025, 09:27
Reviewer Update
Being a committed safe driver, valuing the offer of rewards, I remain focused on doing my bit, BUT unfortunately I have to end up here again. Sunday the 22nd was my 8th day since my last registered trip, so I had to log a valid trip. Despite making two efforts(trips) to ensure one at least being registered, I noticed not even one registered. Yet again, inconsistency of a app that's very unreliable. To move becomes an easier option with every such incident.
Momentum Insure
Momentum Insure's reply24 Jun 2025, 09:37
Official
Good morning Bertus.
Thank you for reaching out and for your continued commitment to safe driving and participation in our rewards program. We truly appreciate your efforts and dedication.  Please know that we take these issues very seriously and our technical team is looking into the matter.
Kind regards
Qhakazile
BG
Bertus G's update24 Jun 2025, 09:51
Reviewer Update
Thank you, hopefully today still.