Appauling Motor Claims department...

I submitted a claim on the 23 March 2016. I followed up on the 29 March as to why I have not received any feedback, I emailed the forms to Frans Nyamanyana, form the response I got, he had \forgotten\" for forward to Claims administrators, A day later I follow up, what is the progress, I am told an assessor will contact me within 24 hours, fast track to today 04 April 2016, I am still waiting for the assessor to contact me, It takes a minimum of 30 minutes holding to get hold of the useless motor claims department. Your service is absolutely appalling. I am completely disgusted at the service a paying customer is receiving. I need my car fixed asap."