JZ
Jabu Z
1 reviews | Active since Dec 2022
13 May 2024, 20:42
Appalling service rude agent and senseless claim decline
I am jabulani i regret ever signing up with momentum , what a rude Agent name Renae Tshikovhi who lacks emphaty and talks over clients and wants to be right rather than find ways to assist client with claim now i have been loyal good paying customer honoring my payment's with no stories. But now im getting senseless excuses about momentum not willing to honor my claim ,this is daylight ******* ,misleading and ********* practice taking advantage to honest hard working black man mischievous behavior . i hav lost trust in momentum i gas its true that its aimed at servicing white people ,as blacks a like horses running the business to benfit white which is un acceptable.. I want all my money back if your failing to service me and honor your part ..this is appalling i regret signing up with momentum i hate this brand. Stay away
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Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
13 May 2024, 21:42Good evening Jabu.
Thank you for bringing this to our attention, we are sorry to hear that your experience was not pleasant.
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda
Thank you for bringing this to our attention, we are sorry to hear that your experience was not pleasant.
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda
Momentum Insure's reply13 May 2024, 21:42
Official
Good evening Jabu.
Thank you for bringing this to our attention, we are sorry to hear that your experience was not pleasant.
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda
Thank you for bringing this to our attention, we are sorry to hear that your experience was not pleasant.
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda
JZ
Dear Momentum Insure
Policy [MT***9]
I am writing to express my extreme dissatisfaction and concern regarding my rejected valid claim and the condescending ,disrespectful behavior I experienced from certain staff members at your company.
On 13th May 2024, I was contacted your claims department to be given feedback as promised regarding my claim. I was immediately greeted by Rinae Tshikovhi who displayed a condescending and dismissive attitude from the outset.
Throughout our interaction, Rinae Tshikovhi
* Repeatedly interrupted me while I was speaking.
* Talked down to me as if I did not understand basic insurance concepts.
* Made snide and sarcastic remarks about my situation.
* Refused to provide clear and helpful answers to my questions.
I found Rinae Tshikovhi staff's behavior to be highly unprofessional and insulting. It made me feel belittled and undermined my confidence in your company.
This experience is unacceptable and does not meet the standards of customer service that I expect from a reputable insurance provider. Condescending behavior creates a hostile and unproductive environment for customers and undermines the trust that is essential in an insurance relationship.
I demand an apology from Rinae Tshikovhi ,my rejected claim escalated and an explanation of how your company plans to address this issue to prevent it from happening again. I also request a review of my case and a prompt resolution to my inquiry. I can not be taken for granted and shortchanged never i refuse.
If I do not receive a satisfactory response within 72 hours, I will have no choice but to elevate this complaint to the appropriate regulatory authorities and consider taking further action.
Thank you for your attention to this matter.
Sincerely,
[Jabulani Nxumalo Zwide]
Jabu Z's updateReviewer Update
14 May 2024, 15:11Dear Momentum Insure
Policy [MT***9]
I am writing to express my extreme dissatisfaction and concern regarding my rejected valid claim and the condescending ,disrespectful behavior I experienced from certain staff members at your company.
On 13th May 2024, I was contacted your claims department to be given feedback as promised regarding my claim. I was immediately greeted by Rinae Tshikovhi who displayed a condescending and dismissive attitude from the outset.
Throughout our interaction, Rinae Tshikovhi
* Repeatedly interrupted me while I was speaking.
* Talked down to me as if I did not understand basic insurance concepts.
* Made snide and sarcastic remarks about my situation.
* Refused to provide clear and helpful answers to my questions.
I found Rinae Tshikovhi staff's behavior to be highly unprofessional and insulting. It made me feel belittled and undermined my confidence in your company.
This experience is unacceptable and does not meet the standards of customer service that I expect from a reputable insurance provider. Condescending behavior creates a hostile and unproductive environment for customers and undermines the trust that is essential in an insurance relationship.
I demand an apology from Rinae Tshikovhi ,my rejected claim escalated and an explanation of how your company plans to address this issue to prevent it from happening again. I also request a review of my case and a prompt resolution to my inquiry. I can not be taken for granted and shortchanged never i refuse.
If I do not receive a satisfactory response within 72 hours, I will have no choice but to elevate this complaint to the appropriate regulatory authorities and consider taking further action.
Thank you for your attention to this matter.
Sincerely,
[Jabulani Nxumalo Zwide]
JZ
Jabu Z's update14 May 2024, 15:11
Reviewer Update
Dear Momentum Insure
Policy [MT***9]
I am writing to express my extreme dissatisfaction and concern regarding my rejected valid claim and the condescending ,disrespectful behavior I experienced from certain staff members at your company.
On 13th May 2024, I was contacted your claims department to be given feedback as promised regarding my claim. I was immediately greeted by Rinae Tshikovhi who displayed a condescending and dismissive attitude from the outset.
Throughout our interaction, Rinae Tshikovhi
* Repeatedly interrupted me while I was speaking.
* Talked down to me as if I did not understand basic insurance concepts.
* Made snide and sarcastic remarks about my situation.
* Refused to provide clear and helpful answers to my questions.
I found Rinae Tshikovhi staff's behavior to be highly unprofessional and insulting. It made me feel belittled and undermined my confidence in your company.
This experience is unacceptable and does not meet the standards of customer service that I expect from a reputable insurance provider. Condescending behavior creates a hostile and unproductive environment for customers and undermines the trust that is essential in an insurance relationship.
I demand an apology from Rinae Tshikovhi ,my rejected claim escalated and an explanation of how your company plans to address this issue to prevent it from happening again. I also request a review of my case and a prompt resolution to my inquiry. I can not be taken for granted and shortchanged never i refuse.
If I do not receive a satisfactory response within 72 hours, I will have no choice but to elevate this complaint to the appropriate regulatory authorities and consider taking further action.
Thank you for your attention to this matter.
Sincerely,
[Jabulani Nxumalo Zwide]