Appalling Service - After Your Contractor Damaged our Property

Momentum Insure sent Energevo Solutions to replace our gate motor. A week after the new gate motor installation our gate would randomly open and our gate wheels were damaged, a gate we have had for years with no problems with the gate alignment. The technicians from Energevo Solutions came out again to check the problem. Unfortunately for them they did not know that we are well versed in Afrikaans. The technicians discussed amongst themselves that their installation of the new gate motor damaged the gate alignment, thus resulting in our damaged wheels, which they would report as normal wear at tear of the gate. This happened over two weeks ago, we have not received any telephonic or written feedback from Momentum. Our gate is so damaged that we are at risk of it falling not to mention the security risk of having to manually open and closed a damaged gate. There is no excuse for providing such an appalling service. They are quick to debit the account for premiums but horrible to providing good service to good clients. They honestly do not deserve us a client. I will say though that it was a Momentum contractor that damaged our gate, therefore the least Momentum can do is to repair it. You could not even give us the decency of providing us with feedback for over 2 weeks, that is unacceptable