APPALLING SERVICE

I am beyond frustrated and disappointed with Momentum Insurance. I lodged a claim in February 2025, and since then, I’ve been dragged through a nightmare of endless questions, repeated requests for the same documents and photos, and empty promises.

I spoke to multiple consultants — each one asking me to resend the same information. I answered every question, followed every instruction, and yet no one took responsibility. I was referred to a lady by Stan, the agent who helped me take out the policy. She also promised to call me back — I’m still waiting.

Stan himself was shocked to find out I hadn’t been helped and promised to get someone to assist me. That was weeks ago. No one has followed up.

Then, on 19 March, I received an email from Zandre Crous casually informing me that my claim had been CLOSED — no explanation, no reason, no respect. After over a month of back-and-forth, this is how Momentum handles claims?

Meanwhile, they keep deducting money from my account like clockwork — but when it’s time to deliver, they vanish.