Appalling service

My accident happened on 31/03/22. Onwaba Ngcipe was allocated to handle my claim - with absolutely NO feedback to me! I called on 25/04 enquiring the status and was informed that I will receive the AOL by latest the following morning - Nothing received. My broker followed up the Thursday and they told him exactly the same story they told me on Monday (and yet NO AOL received) The AOL was only received on 03/05 from my broker (and not Momentum as they used the incorrect email address in their attempt to email me, although they have the correct one on system????) The signed AOL was emailed back to Palesa Muchanga and I asked her to speed up the payment prior another instalment being collected by Toyota Fin service. Despite 2 emails to her and a message left early this morning with the call centre NO CALLBACK was received and when I called again the phone was put down in my ear. This is not the type and standard of service that I'm used to from Momentum, it took more than a month to finalize a claim because the consultant just don't do anything??????