Appalling service

<p>I submitted a motor claim in September with Alexander Forbes and just experienced the worst service imaginable. I had to call them almost every day to follow up on the progress. I had to liaise with their service provider, the panelbeaters, who informed me that the feedback that I received from Alexander Forbes was inaccurate. They assured me that authorisation was granted to fix the car, just to find out from the panelbeaters that it was never done. Upon receiving the car the first week in October, we realised that the car is still not fixed. We are now back to square one with the car stuck with the panelbeaters as they are awaiting authorisation to send the car for diagnostics.</p> <p> </p> <p>Each time I call, I'm assured that I would be called back and this never happens.</p> <p> </p> <p>What is more disturbing is the fact that I asked to speak to a manager twice and nothing gets done. They promise to resolve the issue and to contact me, but this does not happen. Because of the delay, which was caused by them, we have exhausted the 30-day limit for the courtesy car and do not qualify for a second one. We are now without a car and have to get to work and have children that we hace to take to school.</p> <p> </p> <p>If I knew that I would be receiving this type of service, I never would have left Outsurance. This is the worst service ever!</p> <p> </p>