Appalling Obnoxious behaviour by Stanley Mogadime

My 70 yr mom received a call from a Stanley Mogadime who tried to sell her Insurance, she was very keen on the cover but asked him a lot of questions, while she kept on asking questions, Stanley just dropped the call, well I guess because he had enough of her questions.

She thought that there was a connection issue and he would call her back, he did not instead, he sent her a very obnoxious text message stating that she was giving him the run around and that when she had made up her mind, she should send him an email to his email address, message closed by “ do not respond to this message”.

This was an appalling customer experience and I was very grieved to hear how my elderly mother.

His arrogant and crass behaviour is not one that should be possessed by customer facing individuals, he did not represent the brand well, if anything Stanley brought Momentum disrepute.

My mom is a retired teacher and is part of a Stokvel of more than 30 retired pensioners. They meet on a monthly basis and shared both their good and bad experiences, she will be sharing this experience with her ladies this coming month - that is how they share their reviews.

And it’s sad because she wanted ti switch, but needed all her questions to be answered patiently.