Appalling customer service throughout Lebohang Motha & Lindo Kamoor's absentia and their STRONG COMBACK!!

Hi there @***,

It comes with such pleasure to write this compliment to you!

I remember the day I was referred by one of your colleagues ( Gwen Kuleile) after my daughter’s passing on Feb 2020 . I remember how distorted, fragile and sensitive to a point where I was just not even sure if I was even ready to even be asked the simplest detail around my claim but I’m sure GOD sent you my way for a “ reason” as we always say. it hasn’t been the easiest two years of my life but your sincerity, humbleness, patience has never crumbled even on my worst days chatting with you.

Your dedication, accountability, efficiency, efficacy has always been consistent if not you going over and beyond delivering survive throughout, and for that I want to thank you from the bottom of my heart!!!

I was a serious pain to your colleagues last week as of Friday due to my query taking way too long to be resolved due to the fact that your absence as of the two weeks prior to the easter holidays to date( 24 May 2022)- no one was able to assist me and not even the lady “ Hope” that was put on your “ out of office” couldn’t even assist.

I know for a fact that I’m not the only client that your assisting as far as the claims are concerned, this means that every client of yours suffered whist you were away. ☹.. but nonetheless as always , your touch becomes magic in all aspect and I’m glad that also today, you introduced me to someone called Lendor Kamoo ( hope I got the spelling correct), who also went an extra mile making sure that my query/claim got resolve d and closed on a positive note after I had lost hope due to the experience on poor service and now ready to send an email requesting that the company should cancel my claim since someone in your reporting line management wasn’t doing their job went an extra mile trying to deliver a customer mania service and honestly as promised gave me a “ first call resolution” on his end ( Lindo Kamoor) and honored all he promised to deliver within a timeline which I gave him and instead delivered an hour earlier from that time- and for that I want to express my gratitude to him and hope that this will also get to him.

After multiple telephonic conversations with yourself and Lendor I was convinced that you guys make a great team and strongly believe that you guys are misplaced and I suggest that your HR must really look at giving you guys a raise and or a promotion because YOU deserve it!!!

From the bottom of my heart, I want to thank the both of you for the stella service you’ve continuously gave me throughout this claim and the emotional intelligence you guys app****.

Keep up the good work and I hope and pray that the company recognize and reward you guys( wish I had his email address to his complement as well), accordingly as your hard work is as clear as day!!!

Will update as per your request immediately when I get the notification from the bank and hope that your careers at your company will develop and be fruitful in all your days within it.

Thank you so much and wish you well in your endeavours, Nomthandazo Mokopane