VP
Vinolin P
1 reviews | Active since Mar 2014
27 Nov 2023, 10:48
Appalling customer service
Poor customer service and *********** assessors.
Frustrating 12 weeks of back and forth for a leak that had caused damage throughout my kitchen and they do not seem to understand this. Expecting me to log another claim to allow this issue to continue for another 12 weeks. It's appalling and you should definitely stay away from this insurer.
Helpful (0)
Replies (4)0
Replies (4)
Momentum Insure's replyOfficial
27 Nov 2023, 12:06Good morning Vinolin.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into matter.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into matter.
Kind Regards
Qhakazile
Momentum Insure's reply27 Nov 2023, 12:06
Official
Good morning Vinolin.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into matter.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into matter.
Kind Regards
Qhakazile
VP
Vinolin P's updateReviewer Update
27 Nov 2023, 12:29That will be fantastic, still awaiting a call back from this morning. I have been calling every week for feedback and closure but the importance of the situation doesn't seem to resonate. I have been a loyal customer for many years and this is the first time that I have needed to make a proper claim and this is the service I get. Feeling rather helpless at the moment.
VP
Vinolin P's update27 Nov 2023, 12:29
Reviewer Update
That will be fantastic, still awaiting a call back from this morning. I have been calling every week for feedback and closure but the importance of the situation doesn't seem to resonate. I have been a loyal customer for many years and this is the first time that I have needed to make a proper claim and this is the service I get. Feeling rather helpless at the moment.
VP
Vinolin P's updateReviewer Update
28 Nov 2023, 10:05Still waiting On a call back.....
VP
Vinolin P's update28 Nov 2023, 10:05
Reviewer Update
Still waiting On a call back.....
VP
Vinolin P's updateReviewer Update
29 Nov 2023, 19:01Still waiting On a call back.....anyone reading this please take note of the interest that momentum has in customer service.
VP
Vinolin P's update29 Nov 2023, 19:01
Reviewer Update
Still waiting On a call back.....anyone reading this please take note of the interest that momentum has in customer service.