Appalling claims experience

Be very careful when insuring with momentum as they will try to downgrade you at claims stage. I claimed for my high end 3D smart TV that was damaged by power surge. Momentum wants to replace my TV with a entry level TV with none of the features that my TV had. I’ve been emailing my claims agent Hope Matlala and I have received NO response since the 21st of November meanwhile my kids are without a TV. I have never experienced such horrific service from an insurance company. I pay my premiums timeously and my claim is not being handled with the same grace. Be careful before dealing with Momentum because they do not care nor do they even try.