Appalling and frustrating customer service

<p>A forbes policy holder knocked my car while it was parked outside my house on 10 July 2016. I submitted all the required documents within two weeks of the accident but claims only received them about a month later. I was then informed that my 3rd party claim is with the legal department which is the final step before an offer is made to me; my claim has been at this final step for the last month.</p> <p>I sent an email to the supervisor (Ms Van Zyl) of the person who I was told is handling my claim (Mr Mokwena). On three separate occasions I have given Mr Mokwena a call regarding my claim and I have not received a call back from him:</p> <p>- 1st call was on 23 September 2016 in the afternoon but I was told he was not at the office that day and was told that the message of my call would be given to him</p> <p>- 2nd call was on 29 September 2016 and I was told that he was at work but was on the phone and my details were taken yet again and was told he would call me.</p> <p>- 3rd call was on 6 October 2016 in the afternoon and I was told that he is not at his desk and had my details taken. I requested that he call me by close of business on the 6th but he didn't.</p> <p>I am really frustrated by this lack of professionalism; all I am asking for is a progress report on my claim as it is over 3 months now that my car was dented and I would like to fix it.</p> <p>I am now a new Forbes Insurance client; however this lack of customer service is making me think twice about changing now.</p> <p>Ms Van Zyl has also not responded to any of my calls or emails. I called her again on Monday 24 October 2016 and left a message for her and I have not yet received a call.</p> <p>Each time I call, I'm assured that I would be called back and this never happens. Because of the delay, which is caused by them, the quotes I obtained from the panelbeaters may no longer be valid. </p> <p>If I knew that I would be receiving this type of service, I never would have left First for Women. This is the worst service ever!</p>