another poor customer service

below is the email i received from alexander forbes, till todate no communication Andrew Moalahi <***>

Thu 8/22/2019 3:12 PM Dear Mr Selemela,

Apologies for the late response and thank you for taking the time to bring this to my attention.

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with the outcomes of the claim.

I will be dealing with your dispute and aim to resolve it within four (4) working days. If your complaint is complex and takes longer to resolve, I’ll inform you and give you regular progress updates.

Should you require further information or assistance, please don't hesitate to contact us.

Regards

Andrew Moalahi l Client Liaison Officer l Complaints l INSURANCE