Another decline in Customer Service

It has been barely 2 months since I posted a negative review on the horrible sevice delivery from Momentum Insure, and they back at it again.. same dept.. Claims. 2 weeks ago i lodged a vehicle claim with them, i then followed it up with several emails - to my local service agent, Verona as well as 2 Managers, Kerry Britz and Khanya Cele. To date my claim hasnt even yet been registered on the system, these Managers have simply ignored my emails.... and like I said, not for the first time. Clearly Momentum do not care about their Customers but are quite happy to take our hard earned money without the provision of a service.