SD
Sanil D
1 reviews | Active since Sept 2018
06 May 2024, 09:10
Angry Client and disappointed
Totally angry and not happy with Momentum.
I have been with Momentum for approximately 10 Years.
Medical Aid 4 members 3 x vehicle insurance 2 x Home insurance My vehicle caught on fire and the claim was rejected based on wear and tear, there is absolutely no evidence at this point. This is their way of robbing people. I paid a full 5 year premium for this vehicle and didn't claim once.
Their policy wording clearly states that if your vehicle is insured with momentum, "DO NOT TOW". You are not allowed to tow, but in this case, they took my vehicle about 40km away for an assessment and ask me to go and fetch it at my own cost. This is a joke; we are treated like dogs when it's time to pay.
I am a good paying client,
I am stressed.
Helpful (0)
Replies (4)0
Replies (4)
Momentum Insure's replyOfficial
06 May 2024, 09:16 Good morning Sanil.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Momentum Insure's reply06 May 2024, 09:16
Official
Good morning Sanil.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns.
Kind regards
Brenda
SD
Sanil D's updateReviewer Update
14 May 2024, 08:05Dear Brenda
Did you really look into this matter or passed it on to Neil Francis who is totally biased in his decision. I want clarity and evidence as the rejection remains unclear. How many drivers are knowledgeable of wear and tear of a vehicle including sudden failures What do you look for if a vehicle is functioning normal, are you implying that every drive must have a mechanical engineering degree before owning a vehicle.
My next step is the Ombudsman and then I will see momentum in court if this is not resolved.
UNHAPPY CUSTOMER..😞
Did you really look into this matter or passed it on to Neil Francis who is totally biased in his decision. I want clarity and evidence as the rejection remains unclear. How many drivers are knowledgeable of wear and tear of a vehicle including sudden failures What do you look for if a vehicle is functioning normal, are you implying that every drive must have a mechanical engineering degree before owning a vehicle.
My next step is the Ombudsman and then I will see momentum in court if this is not resolved.
UNHAPPY CUSTOMER..😞
SD
Sanil D's update14 May 2024, 08:05
Reviewer Update
Dear Brenda
Did you really look into this matter or passed it on to Neil Francis who is totally biased in his decision. I want clarity and evidence as the rejection remains unclear. How many drivers are knowledgeable of wear and tear of a vehicle including sudden failures What do you look for if a vehicle is functioning normal, are you implying that every drive must have a mechanical engineering degree before owning a vehicle.
My next step is the Ombudsman and then I will see momentum in court if this is not resolved.
UNHAPPY CUSTOMER..😞
Did you really look into this matter or passed it on to Neil Francis who is totally biased in his decision. I want clarity and evidence as the rejection remains unclear. How many drivers are knowledgeable of wear and tear of a vehicle including sudden failures What do you look for if a vehicle is functioning normal, are you implying that every drive must have a mechanical engineering degree before owning a vehicle.
My next step is the Ombudsman and then I will see momentum in court if this is not resolved.
UNHAPPY CUSTOMER..😞
SD
Sanil D's updateReviewer Update
20 May 2024, 10:40MOMENTUM: DELAYING PROCESS
Claim rejection concluded on the 23/04/2024, WITHIN 3 DAYS.
NEIL
28 DAYS HAVE PASSED. YOU HAVE NO EVIDENCE TO TO PROVE YOUR THEORY, THE FIRE EXPERTS REPORT NOT SENT TO ME INITIALY. I WILL NOT ACCEPT A REPORT THAT IS MESLEADING, INACCURATE AND INVALID.
REGARD'S..
ANGRY CLIENT.
Claim rejection concluded on the 23/04/2024, WITHIN 3 DAYS.
NEIL
28 DAYS HAVE PASSED. YOU HAVE NO EVIDENCE TO TO PROVE YOUR THEORY, THE FIRE EXPERTS REPORT NOT SENT TO ME INITIALY. I WILL NOT ACCEPT A REPORT THAT IS MESLEADING, INACCURATE AND INVALID.
REGARD'S..
ANGRY CLIENT.
SD
Sanil D's update20 May 2024, 10:40
Reviewer Update
MOMENTUM: DELAYING PROCESS
Claim rejection concluded on the 23/04/2024, WITHIN 3 DAYS.
NEIL
28 DAYS HAVE PASSED. YOU HAVE NO EVIDENCE TO TO PROVE YOUR THEORY, THE FIRE EXPERTS REPORT NOT SENT TO ME INITIALY. I WILL NOT ACCEPT A REPORT THAT IS MESLEADING, INACCURATE AND INVALID.
REGARD'S..
ANGRY CLIENT.
Claim rejection concluded on the 23/04/2024, WITHIN 3 DAYS.
NEIL
28 DAYS HAVE PASSED. YOU HAVE NO EVIDENCE TO TO PROVE YOUR THEORY, THE FIRE EXPERTS REPORT NOT SENT TO ME INITIALY. I WILL NOT ACCEPT A REPORT THAT IS MESLEADING, INACCURATE AND INVALID.
REGARD'S..
ANGRY CLIENT.
SD
Sanil D's updateReviewer Update
04 Jun 2024, 12:1242 DAYS GONE BY, THEY DONT HAVE EVIDENCE TO SUPPORT THE REJECTION.
WHAT IS THE PURPOSE OF HAVING AN INSURANCE IF WE ARE PAYING FOR UNFORSEEN OR SUDDEN CAUSES, ONLY TO FIND OUT THAT THEY WILL NOT PAY.
THIS IS *****.
WHAT IS THE PURPOSE OF HAVING AN INSURANCE IF WE ARE PAYING FOR UNFORSEEN OR SUDDEN CAUSES, ONLY TO FIND OUT THAT THEY WILL NOT PAY.
THIS IS *****.
SD
Sanil D's update04 Jun 2024, 12:12
Reviewer Update
42 DAYS GONE BY, THEY DONT HAVE EVIDENCE TO SUPPORT THE REJECTION.
WHAT IS THE PURPOSE OF HAVING AN INSURANCE IF WE ARE PAYING FOR UNFORSEEN OR SUDDEN CAUSES, ONLY TO FIND OUT THAT THEY WILL NOT PAY.
THIS IS *****.
WHAT IS THE PURPOSE OF HAVING AN INSURANCE IF WE ARE PAYING FOR UNFORSEEN OR SUDDEN CAUSES, ONLY TO FIND OUT THAT THEY WILL NOT PAY.
THIS IS *****.