NM
Naweed M

1 reviews | Active since Dec 2010

03 May 2017, 17:04

almost days and no claim finalisation

<p>On the 8th of March i was in a motor vehicle accident, I immediately called the emergency line and the tow truck authorised, etc. the next working Day, 10 March i reported the claim, got all the forms, completed it, submitted it and everything else required. Eventually they confirmed that the car was a write-off. Up to today i still don't know when the claim will be settled. Is always being delayed by something.</p> <p>1. the car was never towed to the panelbeaters (not sure where it was)</p> <p>2. the assessor was delayed due to the car not being at the panel beaters and the public holidays</p> <p>3. it had to be reveiwed by a supervisor,</p> <p>4. More public holidays caused more delays</p> <p>5. now it needs to be reveiwed by another supervisor that does not have the time.</p> <p> </p> <p>My car hire ends on the 10th May, I can't purchase a new car because this one needs to be setteled i don't know when that will happpen, so what must I do?</p> <p> </p> <p>Can someone please expidite this, tomorrow is Thursday and then the weekend again and i probably still won't have anything to show for it.</p> <p> </p> <p>I have always had good service from Alexander Forbes, but not this situation...</p>

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Replies (2)
Momentum Insure
Momentum Insure's reply04 May 2017, 07:11
Official

Hello Na****,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE

NM
Naweed M's update15 May 2017, 14:05
Reviewer Update

Thank you to Aabiedah Legget for assisting and resolving this query.