Alexandra Forbes cooks up details, changes the effect of conversations just so they do not pay out ( Lucinda Daniel's, Else Marie Buekes ) as management they are never and not willing to speak to you

I am currently experiencing terrible assistance from management,Lucinda Daniel's( Sales Manager) , ElseMarie Buekes ( customer care manager) , Andrew Moalahi (Client Liason Officer) they refuse to call you even when you leave your number or even send an email to call you. ALEXANDRA Forbes takes the premium out of the account but the management does not provide you will assistance that makes you feel welcomed.

Firstly I have taken out a short term car insurance, A consultant put in an email address for correspondance that was not mines or even mentioned on the recording ( it shows they are going into your policy without you even asking)

Secondly I called in to reduce the policy and was told that I already paid for the comprehensive cover and when next debit order goes out 15th May the reduced premiums will mean I am covered for the reduced policy, until today no reduced premiums went out so I believe I am fully comprehensively covered. But now that I met with an accident the story strategically changes apparently it was immediate effect, so where is my money due to me why was it not given back, management ignores you and gives someone lower than them to respond, I dont see a need for management in this company because they always not available.

Any change on policy I suppose to get correspondance but no correspondance came to me so I would know the change of policy and date of effect, as it was left to be interpreted me thinking il get documents when new premium goes out never the less upon an accident it was discovered that there was correspondance sent but not to me but to an email address cooked up by the consultant (and from the responses I received from Lucinda management is condemning this ) so do not take a policy with alexandra. They are ********** by sending my correspondance to someone else, seems like it's the norm in this company because Andrew omitted to respond to this when he did his investigation. Lucinda Daniels been a manager trys to cover up the sales consultants behaviour by sending a screen short of some contract, why did she not send me the full initial contract is this a way of she condemning the consultants behaviour.

27th May I called in the add a vehicle to the policy but then said il cancel existing one , so the consultant told me it will be active till june 1st because I already paid why when cancelling the policy I had to wait why was the same principles not used as downgrade , because Alexandra forbes looks for anything not to pay you it must always benefit them, they are literally not even working, try calling them and ask for Else Marie or Lucinda Daniel's they will never put you through to them the receptionist excuse is that they are working from home .

An accident took place on 29th May my parents were taken by the ambulance from the scene, but some person Karl Chetty did an enquiry on my credit report I have proof and would like to know who gave Alexandra forbes permission to do a credit check on Riona Dhanraj. I want this recording but they can't give me it because there was no conversation of such, so people I am telling you this is what sales consultants from Alexandra forbes are doing (And Lucinda Daniel's and Else Marie Buekes ) when I am calling them to tell them about this the receptionist always says they are inactive so we leave our number to call and I never got a call, I then email them my number and they never call back being management of such a company and not to answer calls. Why are they even management. I have all my proof of sending my numbers to them.

Oh on top of that a consultant from sales told me on 2 June that that R62,50 went out of my account in May 2020 for the reduced policy and that would mean I am covered lower but nothing of such took place

LUCINDA the manager at first when she did respond said she will get a recon done but here I am still waiting for a recon so many days later and there is just silence.

All I want to do is to get the message out that Alexandra forbes doesnt look to make the customer happy there is no after sales services because they believe what is said by their consultants are right even if it means them hacking peoples accounts, changing details and lying to them. Alexandra Forbes will even modify conversations or hold pertinent recordings back from you just so they get what they want

After a so called investigation was done Andrew provides me with feedback without proof which I initially asked for seems like these people are only concerned about brushing things under the mat when they are in the wrong but not providing credible evidence. When I sent an email for evidence Andrew said he will ask management like how do you provide feedback If you cannot send me what I need

Is this how Alexandra Forbes work . I am here sharing my story showing to you that this company noone listens to you, even if you tell them someone did something *********ly they ignore it or when you tell them what you heard they say it's not true , or when you ask why you did not receive correspondance from them they brush it off.