Alexandra forbes changed details unknowingly, manager now refusing to contact me .

I am very upset with the service i am currently receiving from Alexandra Forbes, firstly one of the consultants changes email details on my policy without my consent, My dad met with an accident on Friday and yesterday they called me to say my policy was changed from March to third party which is not true, however I have policy documents emailed to me and debit orders from my account showing otherwise , I spoke to Lucinda Daniel's the manager who said that she was going to investigate the matter but she is ducking my calls and emails ever since , which is wrong, I want to know why she is avoiding me Stanley Mahlangu emailed lucinda to contact me and Mapela told Lucinda to contact me but she did not, to be a manager is it absolutely unprofessional,

My car is at an approved alexandra forbes assessment center, yet the insurance is literally ducking me And making insinuations. I need answers