Alexander Forbes - Pathetic Service

<p>I was in a bumper bashing on the 2nd of June 2016. I am not insured with Alexander Forbes but the person that bumped into me is. I do have a pension annuity and life cover with Alexander Forbes though. I got in contact with Portia Kayana. She requested a quote from me to get my car fixed.I did so. I then followed up, which I feel I musn't have to, just to be told, I must submit a 3rd party claim. This is now a week later, after I already filled in documentation with my details. After 3 transferred attempts I got to the person where I was sent documentation...more admin work that I now have to complete and is going to be alot inconvience to me, and the process can take up to 60 days!! I find this pathetic. Why must there be this inconvience for 3rd parties, when the policy holder admitted he was wrong and completed the documentation of what happened??? Because of this, I want to cancel all my policies with Alexander Forbes, irregardless if the financial and insurance are two seperate departements. I will gladly take my money and time to another financial services provider.</p>