Alexander Forbes -- No feedback or progress on third party insurance claim

<p>Laid a third party claim with Alexander Forbers on the 7th of August 2016 for an accident caused by their client that happened on the 14th of June. Submitted an accident report, images of the accident, three quotations and and a no claim letter from my insurance (as requested by AF's legal department). I received no confirmation that my claim was received -- I ended up having to call them to confirm that they had received the claim and the information that I had sent. The claim was given to Solomon Mokwena to process. It's been a month since I submitted the claim and I am yet to receive any feedback of progress on the matter. I have called on numerous occasions and have not been given any definitive answer on what is holding up the claim. I also sent e-mail to Solomon and received no response. I called him earlier today (September 8th) and he stated that he will need to check the merits of the claim. When I asked him how much longer it would take to process the claim, he was vague and said that he is unable to estimate. I must say that dealing with Alexander Forbes has been an utterly frustrating experience and the agent assigned to process my claim has been nothing but useless. I expected better service and communication from this company.</p>