Hellopeter
Share Your Experience
PM
Pat M

1 reviews | Active since Apr 2012

06 Nov 2017, 11:19

Alexander Forbes Insurance What a *******

I need to understand HOW Alexander Forbes can justify charging R922.55 monthly insurance premium on a vehicle that is valued according to their records at R45 000. The vehicle has been insured with Alexander Forbes since 1999 and we have only had 2 small claims on the vehicle. The notification letter states the policy adjustment has been made because of a claim?? What a ******* - how can this be justified?? Upon enquirying I am told that a consultant will get back to me tomorrow REALLY that's fantastic Customer Service!

0
Replies (3)
Momentum Insure
Momentum Insure's reply06 Nov 2017, 11:21
Official

Hello Pat,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE

PM
Pat M's update06 Nov 2017, 13:08
Reviewer Update
Really and in response the telephone call this morning I get an email saying the policy has been reviewed and instead of charging R922.55 per month on a vehicle valued at R45 000 they will charge R899-98 this is a joke surely? Reduced by R22-00 WHAT AN INSULT!! Wonderful customer service to a client that has paid their exaggerated premiums since 1999 with a good claims record. We have probably paid as much in insurance as the original value of the car.
PM
Pat M's update15 Nov 2017, 10:29
Reviewer Update
Can I please have the courtesy of a response from a SENIOR Manager ASAP as advised on 6 November 2017? I have had dealings with another consultant who has now advised the premium will be reviewed effective 1 December 2017 and then reviewed again on 1 January 2018 for the annual increase?? This is ridiculous why review the policy for 1 month and increase the premium again?