Alexander Forbes Do not following instructions

Very unhappy with the way you treat your customers, no urgency to resolve a query.<br> <br> After instruction to cancel my policy within ample timeframe (20 Jan 2015), you still debit my bank account on 1 Feb 2015 after you were instructed to cancel both the policy and debit order. Now 10 Days into the new month of Feb I still await a refund????? How is that for a going away gift Alexander Forbes?<br> <br> Really leaves a bad taste in ones mouth and am so glad I moved my portfolio. Casey has been of no help at all since I instructed cancellation. And by the looks of things, the cancellation wasn't processed until I queried as to why my account was still debited on the 2nd/3rd Feb.<br> <br> Then all of a sudden I received a letter confirming cancellation? Let's see how long it takes to you to put a smile back on an unhappy customers face after paying there premiums on time for the many years I've been with you! I await your response.