Alexander Forbes Claims cant be bothered to respon

Alexander Forbes Claims department do not bother to respond to client's emails and claim queries - We have had this same problem everytime we need to contact them - they do not have the courtesy to respond to emails or even just acknowledge receipt of these mails. They do not seem to care that their clients who need feedback immediately are in need of assistance and they just ignore them. I have had this problem everytime I needed to have an urgent response - it can be weeks before someone replies and you can send as many as 10 emails before you get anything back -this is unacceptable and indicative of the lack of care of Alexander Forbes for their clients. Their customer service is non existent but they are very quick to contact you to take your premiums and try and sell you another policy. We are not satisified clients of this Insurance company!