Aleaxander Forbes service makes me mad as hell!!!!

I logged a call for surge damage on December 14 2015 for my fridge and PVR. I received a email confirming that the call was logged & assigned to Stacey Lee Chapman. The Monday evening when I reach home my dad phone Bergen Fridge repairs & they already fix the fridge. I Email Stacey the invoice the following day & informed her that I will take the PVR to DSTV to check it out. I finally took the PVR to DSTV on January 27 2016. They provided me with a letter outlining the cost of a refurbish PVR which I than forward to Stacey Lee & CC Lucas Mokiti. My frustration comes in every time I must phone Stacey to get feedback on the case. I phoned Lucas twice informing him that I dont get service from Stacey & every time he will just transfer me back to her. On Monday I phoned for the 3 time & he did the same & I told her that she is busy frastrating me as I have to do all the follow ups. She apologise & said they need a repair report to which i rep**** why did you not told me that from the begining. She was suppose to allocate a service provider that was suppose to phone me on Monday & until today Im still waiting for Stacey to do a follow up or for the service provider to phone me.