Agents lies has me waiting 4 days already! Rather deal with experienced staff!

My bed was collected on the 9th May due to water damage. The lady I was dealing with BANELE MSIZA was professional and gave the impression that she was understanding to my situation when I explained that I would like to purchase a bed on Saturday as I have been sleeping on my sofa since Tuesday.

When we spoke to Thursday, while on the line she advised me that she has done the transfer and I will be settled within 48 hours. Its 4 days later and still no money has been paid in order for me to replace the bed. This means that due to my working hours, I am going to be on a sofa, in my cold lounge for another 5 nights.

It's just the lie that she had done the EFT that disgust me, I have always had exceptional service from Momentum until now. I would like an explanation. It can never take this long for funds to clear.