After having a poor experience with the claims department a few months ago

<div>After having a poor experience with the claims department a few months ago. For the first time today I had a good experience with Kgosi from the rententions department. I appreciated that he heard me out without interupting nor making me feel like he was in a hurry. He spoke calmly, exercised patienced and took his time to provide me with valuable insight to help me with my decisions.</div>